Frequently asked questions
What is the difference between an end of tenancy clean and a deep clean?
In fact, this is the same service, yet the only difference is the deposit return guarantee on offer with the end of tenancy service.
Do I have to clean the property before moving out?
Landlords expect their properties to be in the same condition it was when moved into. So, if the landlord has ensured the property is in a professionally clean state when you moved in, we recommend you also ensure the property is in a professionally clean state when moving out.
How much notice do you require for the clean?
2-3 days notice is preferred, but it could be possible to get a clean on the date you require with less notice than this.
How long does a deep clean take?
On average, a clean will take approx. 3-4 hours. Of course, this depends on the size of the property and its overall condition.
Do the team bring all equipment?
Yes, our deep cleaning service teams come fully prepared for the job.
How do I prepare for your visit?
Ensure the property is cleared of all personal belongings; if that is not possible, try to move personal belonging into one area. Also, empty and defrost the fridge and freezer. If you have a permit for parking, please let us know as this saves huge amounts of time upon arrival.
Will you move my furniture?
We do not move furniture but will clean beneath the furniture if there is a space or gap to do so.
Is balcony and upholstery included in the clean?
Balcony, upholstery, oven and carpet steam cleans are charged separately. This is mainly due to the fact that every customer has different requirements. For example, we wouldn’t want you to pay for a deep clean which automatically includes the oven, if the oven does not require cleaning. This way our customers have a choice!
What kind of detergents do you use?
For sustainability, we use concentrated products to reduce impact on environment and wastage.
Is a balcony included in the clean?
The balcony will be swept as part of the cleaning service. If the balcony is heavily soiled and requires a deep clean, this will cost an additional £60. This service is also available as a single service.
Do you clean walls and get rid of wall marks?
We do not recommend washing walls and do not include washing walls in our cleaning services. This is because walls can be severely discoloured or damaged, especially if the paint is water-based paint.
Do you provide an upholstery cleaning service?
Yes, we are able to professionally clean carpets/rug, sofas, armchairs etc.
Do you offer a guarantee period for the clean?
Yes, we offer a return guarantee up to 48 hours after the clean is complete if your landlord raises any issues with the cleanliness of the property.
Can you guarantee my deposit is returned?
Yes, we offer tenants a deposit return guarantee. So, if your landlord is not happy with the standard of clean (within 24 hours of our first visit) we will return to your property to rectify the exact cause for concern and ensure the cleanliness of the property is not the reason for any deposit dispute.
Do I need to pay for parking, congestion or ulez charges?
Parking and Congestion charges are to be paid separately if applicable.